This section outlines the terms and conditions for our business operations. Please review the following carefully to ensure your understanding.
- DEFINITIONS:
"The Company”, “We”, “Us”, “Wood Floor Finishes”, Flooring Centre, "www.woodfloorfinishes.co.uk" refers to "Trades Centre Ltd" registered at Unit 3, 158 Coles Green Road, London, NW2 7HW.
“Client” denotes the individual, company, or corporation utilizing our services.
“Client’s Address” is the billing address used when placing an order with us.
“Service” encompasses any services provided by Flooring Centre.
Unless specified otherwise, singular terms encompass the plural, and masculine terms include feminine and vice versa.
The headings within our terms and conditions serve for convenience and do not alter their interpretation.
- TERMS OF CONTRACT:
These Terms & Conditions constitute a legally binding contract between Flooring Centre and the Client.
Both parties agree to fulfill their respective responsibilities in compliance with all applicable statutory regulations and codes of conduct.
By engaging with Flooring Centre's services or placing orders, including via phone, fax, email, or website forms, the Client, representing that they are 18 years or older, accepts these Terms and Conditions.
Unless expressly agreed to in writing by a director of the Company, these Terms & Conditions supersede any other Terms of Business or Purchase Conditions put forth by the Client.
Any variation or amendment to these Terms & Conditions requires written approval by a director of the Company.
- QUOTATIONS & PRICES:
Flooring Centre employs metric measurements for phone-based quotations.
Quotations for products, whether given verbally or in writing, are based on current stock availability and pricing. Prices are subject to adjustment if not accepted within the stipulated quotation period.
While every effort is made to maintain accurate pricing on our website, the Company reserves the right to cancel sales due to pricing errors or unanticipated supplier price changes.
Orders placed online, via phone, or in-store may be subject to cancellation prior to dispatch due to various factors, including pricing discrepancies, product availability, or delivery constraints. Ownership of goods remains with Flooring Centre until dispatched.
- VAT:
All prices quoted are inclusive of VAT unless otherwise stated.
- PRODUCT DESCRIPTIONS:
While we aim for accuracy, we do not guarantee the completeness or accuracy of product descriptions, colors, or other content on our website. Information may not always reflect current product details.
- SAMPLES:
Samples provided to Customers offer a close representation of our products but may not fully reflect the variation inherent in natural products like wood flooring.
Samples are typically dispatched within 24-48 hours, subject to availability, with delivery expected within 3-5 days thereafter.
- GOODS DELIVERY & CHARGES:
Delivery charges are determined by factors such as location, dimensions, and weight of goods and are subject to VAT.
Goods are typically delivered Monday to Friday, 8 am - 5 pm, excluding Bank Holidays. Precise delivery times may not always be feasible.
While efforts are made to communicate accurate delivery dates, the Company cannot be held liable for additional costs resulting from delivery delays due to technical, weather, or other reasons beyond our control. Customers will be kept informed of delivery progress and any delays.
Pallet deliveries are kerbside, and customers should ensure accessibility for delivery vehicles. Failure to comply may result in additional charges for redelivery.
Customers are advised to inspect goods upon delivery and report any damages or discrepancies within 24 hours for resolution.
7.1 LOCAL DELIVERIES:
In case of deliveries by Flooring Centre, valid ID must be presented to the driver to release the order. Deliveries are recorded for fraud prevention.
If someone else receives the delivery, their identity must be verified, and they must sign the delivery note.
Failure to provide ID may result in order refusal and additional charges for redelivery.
7.2. DAMAGED OR MISSING GOODS:
Report missing or damaged items within 24 hours to Flooring Centre for resolution. Failure to do so may void claims for refund or replacement.
Inspect goods upon delivery and note any issues on the courier paperwork before signing.
Flooring Centre cannot accept responsibility for goods not reported as damaged within 24 hours.
7.3. CHARGES:
Delivery charges vary depending on the items ordered.
Saturday delivery is available at an extra cost.
Customers should note additional charges for small orders or certain suppliers.
7.4. HAZARDOUS GOODS:
Some hazardous products may have restrictions on delivery locations and require special handling.
- PRODUCT GUARANTEE:
8.1. FLOORING PRODUCTS:
Manufacturer's guarantees vary by product. Ensure proper installation to avoid voiding guarantees.
8.2. SUPPLIES, TOOLS & ACCESSORIES:
We stand behind the quality of our products and address complaints with care.
- RETURNS & CANCELLATIONS:
Refer to our returns policy for cancellation rights and procedures.
9.1. CANCELLATION RIGHTS:
Consumers have additional rights under Distance Selling Regulations for online or phone purchases.
Notify us within 14 days of receiving or placing the order to request a return. Restocking charges may apply.
Returns must be unused and in original packaging, with return costs borne by the customer.
Refunds are processed upon receipt of returned goods, minus any applicable charges.
9.2. RETURNS:
Returns are accepted within 14 days, subject to proof of purchase and cancellation request.
Return goods at your expense, or use our Collection Service for a fee.
Customers are responsible for return transit losses or damages.
9.3. REFUNDS:
Full or partial refunds are available depending on the circumstances, with processing time up to 14 days.
Refunds are issued using the original payment method and are subject to return conditions.
9.4. GOODS WITH MANUFACTURERS FAULT:
Report manufacturing faults promptly for investigation and resolution.
Refunds or replacements are provided for valid manufacturing faults, subject to terms.
9.5. GOODS EXCLUDED OF REFUNDS:
Certain items are excluded from refunds, including tailor-made goods and damaged or used items.
- SERVICES:
We offer fitting services and a comprehensive range of products and tools.
- DELAYED COLLECTIONS & STORAGE:
Storage charges may apply to uncollected goods after seven working days.
Exceptions may apply for goods booked with installation services.
- LAW:
These Terms are governed by English law and subject to the exclusive jurisdiction of English courts.
